Reference

How kustom4d Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account, deposit through DANA, OVO, or GoPay, and use the platform — and what we do with it.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access or delete dataCookie and session controlsDirect contact for data requests

Explore the Lobby Read FAQ

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply SSL encryption across every page and payment flow, so the data you enter — whether that is your login credentials or your GoPay account number during a withdrawal — travels over a secured connection. Our retention and access controls are reviewed regularly to make sure only the team members who need your data for a specific task can see it.

Cookie and Session Controls

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust cookie preferences through your browser settings at any time.

Account Security Measures

Login attempts trigger an OTP sent to your registered mobile number. Repeated failed attempts lock the session automatically, and you are notified by email when a new device logs in.

Data Retention and Deletion

Account data is kept for as long as your account remains active. Once you request deletion and we have confirmed there are no pending transaction disputes, we remove identifiable records within a lawful timeframe.

Third-Party Data Sharing

We share data only with payment processors — DANA, OVO, GoPay — and fraud-detection services strictly necessary to run your account. We do not pass your information to advertisers.

DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

If you want to review, correct, or delete the personal data we hold, you can reach our team through any of the channels below. We aim to respond to all data-related requests within a reasonable timeframe. Have your registered email address or e-wallet number ready so we can locate your account without delay.

Team online

Live Chat Support

Open the live chat widget on any page of the site. For data requests, state your account email and the specific data you want reviewed, corrected, or removed.

Email Data Request

Send your request to our support email address. Include your registered mobile number or DANA, OVO, or GoPay identifier so we can match your record accurately.

Account Settings Path

Log in, go to Account Settings, and use the data management section to submit a correction or deletion request directly without contacting the support team first.

What Data We Collect and Why We Collect It

kustom4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with kustom4d, we collect the information you provide directly — your name, email address, mobile number, and the e-wallet identifiers linked to your DANA, OVO, or GoPay account. This is the minimum we need to verify your identity, process deposits, and

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route withdrawals back to the right wallet. We also collect device and session data automatically: your IP address, browser type, and session timestamps. This helps us detect unusual login patterns and keep your account secure. If you contact our support team, the conversation log is stored
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so we can follow up consistently. We do not sell your personal data to third parties. Payment data tied to DANA, OVO, and GoPay transactions is processed through the respective payment rails and is not stored on our servers beyond what is required for transaction reconciliation.
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Your data is retained for as long as your account is active, or as required under applicable law. Where local law in Indonesia permits, you have the right to request a copy of your data or ask us to delete it. Any processing we carry out
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is subject to the laws of the jurisdiction in which you access the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data on kustom4d

Below are the questions we hear most often about how personal data is handled. If your question is not covered here, use the live chat or email channel listed in the contact section above.

We collect your name, email address, mobile number, and the e-wallet identifier you use — DANA, OVO, or GoPay. This is used solely to verify your identity and process transactions.

Your e-wallet identifiers are passed to the relevant payment processor for transaction handling. We retain only a reference token, not your full account credentials, after each transaction clears.

Log in, visit Account Settings, and submit a data access request there. Alternatively, email our support team with your registered mobile number and we will respond within a reasonable timeframe.

Yes. Submit a deletion request through Account Settings or via email. We process it once any open transaction disputes are resolved, and we confirm deletion by email when complete.

We use session cookies for login persistence and analytics cookies to measure page usage. You can block or clear cookies through your browser settings; this may affect how the lobby loads.

Only with payment processors like DANA, OVO, and GoPay and fraud-detection services required to run your account. We do not sell or share your data with advertisers or unrelated third parties.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoKustom4D Banking

How kustom4d Handles Your Personal Data

How We Protect and Manage Your Information

Cookie and Session Controls

Account Security Measures

Data Retention and Deletion

Third-Party Data Sharing

How to Reach Us About Your Privacy

Live Chat Support

Email Data Request

Account Settings Path

Common Questions About Your Data on kustom4d

01 What personal data does kustom4d collect when I register?

02 Is my DANA, OVO, or GoPay account number stored on kustom4d servers?

03 How do I request a copy of the data kustom4d holds about me?

04 Can I ask kustom4d to delete my account data?

05 What cookies does kustom4d use and how can I control them?

06 Does kustom4d share my data with anyone outside the platform?

Privacy Policy

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